Last updated: June 2026 | Effective for all orders placed on tathyamstudios.in
At Tathyam Studios™, every product is designed and 3D-printed to order with care. Because each item is custom-made, our return and refund policy is different from standard retail — please read it fully before placing your order.
1. Custom & Personalised Orders — No Returns
All products sold on tathyamstudios.in are custom-made to your specifications — including personalised name keychains, devotional idols, figurines, nameplates, and all other made-to-order items. As these are produced exclusively for you, we do not accept returns or issue refunds on custom orders except in the case of transit damage (see Section 2).
By placing an order, you confirm that you have reviewed your personalisation details (name, colour, design, quantity) and accept that errors in the details you provided are not grounds for a refund or reprint.
2. Damaged in Transit — Eligible for Refund or Reprint
We take packaging seriously, but couriers are unpredictable. If your order arrives damaged, we will make it right — subject to the conditions below.
Option A — Refuse Delivery (Recommended for Visibly Damaged Parcels)
If the outer box or packaging is visibly and severely damaged at the time of delivery — crushed, torn open, or wet — you have the right to refuse to accept the parcel and ask the delivery executive to return it to the sender. Please inform us immediately at support@tathyamstudios.in or WhatsApp +91 76995-09973 if you do this.
Option B — Accept and Document (Mandatory Unboxing Video)
If you accept the parcel, you must record an unboxing video — without exception. This video is the only evidence we can accept for a damage claim.
📹 Unboxing Video — Mandatory Rules:
- Start recording before you open or touch the parcel.
- Show the outer box / packaging clearly from all sides in the video.
- Open the parcel on camera, without cutting the recording.
- Show the item inside the box as it was received.
- The video must be a single, unedited, continuous recording — no cuts, no pauses.
- Send the video to us within 48 hours of delivery.
Claims submitted without a valid unboxing video will not be entertained under any circumstances — no exceptions.
3. How to Raise a Damage Claim
Within 48 hours of delivery, contact us through any of the following:
- Email: support@tathyamstudios.in
- WhatsApp: +91 76995-09973
Include the following in your message:
- Your Order ID
- Your full name and delivery address
- Description of the damage
- The unboxing video (WhatsApp or Google Drive link)
- Clear photographs of the damaged item and outer packaging
Claims raised after 48 hours of confirmed delivery, or without a valid unboxing video, will not be processed.
4. Resolution — Reprint or Refund
Once we verify your claim (typically within 2–3 business days), we will offer one of the following:
- Reprint & Reship — We reproduce and reship your order at no cost. This is our preferred resolution as it ensures you receive exactly what you ordered.
- Full Refund — If a reprint is not feasible (e.g., discontinued design, unavailable filament), a full refund will be issued.
Refund to Prepaid Orders (UPI / Razorpay / Net Banking / Card)
Refunds are returned to the original payment method within 5–7 business days of approval. Bank processing times may add 1–3 additional days depending on your bank.
Refund to COD Orders
Since Cash on Delivery payments are made in cash at the door, refunds cannot be automatically reversed. You will be asked to fill a short Bank/UPI Refund Form with your account details. Refunds for COD orders are processed within 7–10 business days of form submission and verification.
5. Custom Order Payment Terms (COD)
For Custom Orders placed via Cash on Delivery:
A 50% advance payment (via UPI or bank transfer) is required before we begin printing your order. The remaining 50% is collected at delivery as usual.
This policy exists because every custom item is made exclusively for you and cannot be sold to anyone else. The advance protects both parties. Payment details will be shared with you via WhatsApp after your order is confirmed.
Prepaid orders go directly into production — no advance required.
6. COD Convenience Fee
A nominal Cash on Delivery convenience fee of ₹15 is applied to all COD orders at checkout. This fee covers additional handling and is non-refundable.
7. Items Not Eligible for Return or Refund
The following are not eligible for returns or refunds under any circumstances:
- Items damaged due to misuse, improper handling, or exposure to heat/chemicals after delivery
- Items where the unboxing video was not recorded or was edited/incomplete
- Claims raised after 48 hours of confirmed delivery
- Orders where incorrect personalisation details were provided by the customer
- Items that show signs of use, modification, or tampering after delivery
8. Shipping Costs
In the event of a valid damage claim, Tathyam Studios bears the cost of reshipping the replacement order. Return shipping (where required) will be arranged by us at our own cost — you will not be charged for returning a damaged item.
9. Contact Us
- Email: support@tathyamstudios.in
- WhatsApp: +91 76995-09973
- Website: tathyamstudios.in/contact-us
We aim to respond to all queries within 24 hours on business days (Monday–Saturday).