Last updated: June 2026 | tathyamstudios.in
At Tathyam Studios™, your privacy matters to us. This Privacy Policy explains what personal information we collect, how we use it, and how we protect it when you visit tathyamstudios.in or place an order with us.
By using our website or placing an order, you consent to the practices described in this policy.
1. Who We Are
Tathyam Studios is a home-based 3D printing and custom design studio. Our website address is https://tathyamstudios.in.
- Address: Chhekati, Jhowdanga Road, Chandpara, North 24 Parganas, West Bengal – 743245, India
- Email: hello@tathyamstudios.in
- WhatsApp: +91 76995-09973
2. Information We Collect
We collect personal information only when necessary to process your order and provide our services. This includes:
- Order information: Name, billing address, shipping address, phone number, email address, and payment details (we do not store card numbers — payments are processed by Razorpay/UPI gateway).
- Account information: If you create an account, your name, email address, and password (stored in encrypted form).
- Personalisation details: Any text, names, or design inputs you provide for custom orders.
- Communication data: Messages you send us via email, WhatsApp, or the contact form.
- Technical data: IP address, browser type, pages visited, and time spent on our website (collected via Google Analytics 4).
- Newsletter subscription: Email address, if you voluntarily subscribe to our mailing list.
3. How We Use Your Information
- Processing and fulfilling your orders
- Sending order confirmations, dispatch notifications, and tracking details
- Communicating with you about your order via email or WhatsApp
- Responding to your queries and support requests
- Improving our website and product offerings (via analytics data)
- Sending promotional emails or updates — only if you have subscribed or consented
- Complying with legal and tax obligations (e.g., GST invoice records)
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
4. Cookies
Our website uses cookies — small text files stored in your browser — to improve your browsing experience. Cookies are used for:
- Keeping items in your shopping cart
- Remembering your login session
- Collecting anonymous analytics data (via Google Analytics)
- Caching website content for faster loading (via WP Rocket)
You can disable cookies in your browser settings, but this may affect the functionality of certain parts of the website, including the shopping cart and checkout.
5. Third-Party Services We Use
- Razorpay / UPI Payment Gateway — for secure payment processing
- India Post / Courier Partners — for order delivery (your name and address are shared for shipping)
- Google Analytics 4 — for anonymous website usage analytics
- Hostinger — our website hosting provider
- WooCommerce / WordPress — our e-commerce and website platform
- WhatsApp Business — for order communication (Meta platform)
These services have their own privacy policies. We encourage you to review them if you have concerns about how they handle data.
6. Data Retention
We retain your order information and personal data for as long as necessary to fulfil legal, accounting, and business obligations — typically 7 years as required under Indian tax law. You may request deletion of your account and associated data (except legally required records) at any time by contacting us.
7. Your Rights
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where legally permissible)
- Withdraw consent for marketing communications at any time
- Request a copy of the data we hold about you
To exercise any of these rights, contact us at hello@tathyamstudios.in.
8. Data Security
We take reasonable measures to protect your personal data from unauthorised access, loss, or misuse. Our website is served over HTTPS (SSL encryption). Payment processing is handled entirely by our payment gateway (Razorpay) — we do not store card or bank account details on our servers.
9. Children’s Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of our website after any changes constitutes acceptance of the updated policy.
11. Contact Us
- Email: hello@tathyamstudios.in
- WhatsApp: +91 76995-09973
- Website: tathyamstudios.in/contact-us